If any queries please contact : sales@bloomun.in
- What should I do if the product is not what I ordered or has arrived broken?
If the product received is not
what you ordered, or broken, please fill in the Returns & Replacement
Form within 7 days of receipt of the product and return the product. Moreover,
if you receive a package that looks to have been tampered with, do not accept
it and contact us for further guidance. You have 2 options in case of returns:
you may either request for a full refund of the price you paid for it or ask
for a fresh product delivered to you. In either case, the returns shipping
charges shall be refunded to you in the form of a coupon code (upto a maximum
amount of Rs.200). The process of replacement may take 14-21 days, since it
involves multiple shipments.
Please note that the product should be returned in its original condition along
with the original invoice and price tag/sticker/seal wrap intact on the
product, with no visible marks of usage or wear and tear. We strongly recommend
that you use a recorded
delivery service for returns and retain your proof of sending, as we will not
accept responsibility if the parcel is lost or damaged in transit.
II) What is the 30-day
replacement policy for manufacturing defects?
All of our products come with the standard manufacturer’s warranty. If you find
any manufacturing
defects in the product, please inform us immediately (5 days max of item received). We
shall offer you a replacement or refund at no extra cost to you. Racket strings
do not carry any warranty (even for a day) and is not covered under this
policy. If you receive a sealed racket but notice any damage in the grip (which
may be normal wear out due to weather conditions) , a replacement grip will be
provided free of cost by us.
Due to the highly technical nature of the products we sell, in the event that
the product has been used at least once, we will need to send it to the
manufacturer to confirm that the product defect is due to a manufacturing fault
– our suppliers will always come back to us within 28 days maximum (normally
quicker) and we will get in contact with you on hearing their findings.
Accordingly, the process of replacement may take 4-6 weeks, since it also
involves multiple shipments.
III) Can I cancel an
order?
Yes, If the product has not been shipped, you may cancel the order (after
deduction of payment processing charges, if any). However, once the order has
been shipped, any request for cancellation shall incur two-way return shipping
cost, which shall be additionally borne by you. Kindly email us at info@bloomun.in for any cancellation requests
immediately. We will have the sole right to decide whether the order has been
shipped or not.
Please note that orders for personalized items (including but not limited to customized
racquets), consumables, swimming costumes or products where the manufacturer’s
packing has been opened cannot be cancelled or replaced. Racket strings do not
carry any warranty (even for a day) and cannot be cancelled or replaced. If you
receive a sealed racket but notice any damage in the grip (which may be normal
wear out due to weather conditions) , a replacement grip will be provided free
of cost by us.
For any cancellations, please follow the procedures outlined in (I) above and note that in this case, the returns shipping cost has to be borne by you and we will not refund it. We will have the sole right to decide whether the order is cancellable or not.
IV) Once I place an
order, can I get the size/colour changed?
Yes, if your order has not been shipped, you may request for a change in
size/colour without any charges. However, once the order has been shipped, any
request for changes shall incur return & replacement shipping cost which
shall be borne by you and we will not refund it. We will have the sole right to
decide whether the order has been shipped or not. Please note that size changes
are not allowed for personalized items (including customized racquets),
swimming costumes and bulky products like TT Tables and fitness equipment.
Please fill in the Returns & Replacement Form within 7 days of receipt of the product with all the details required. Note that the product should be returned in its original condition along with the original invoice and price tag/sticker/seal wrap intact, with no visible marks of usage or wear and tear. We strongly recommend that you use a recorded delivery service for returns and retain your proof of sending, as we will not accept responsibility if the parcel is lost or damaged in transit.
The entire process of replacement may take 14-21 days since it involves multiple shipments.
V) How will I get the
refund on cancellation /returns?
You will receive the refund in the same manner in which you made the original
payment ie. Credit card/ Debit
card/ NEFT/UPI etc. Please allow
14 days from the receipt of the returns by us for further processing.
VI) What if there is a
dispute regarding returns?
In case of any dispute regarding returns, the final decision shall be ours and
the customer shall have to accept it. In case of arbitration for a dispute, it
shall be subject to Kolkata jurisdiction only. BLOOMUN.IN’s liability to any
claims will only be limited to the cost of the product in question.
Please fill in the Returns & Replacement Form within 5 days of receipt of the product and return the product.